The City of Johannesburg relies on its residents to log service delivery failures so that it may have the
opportunity to attend to them. If issues are not logged on the City’s service delivery systems, the entities
are likely unaware of the breakdowns and until you report such, the breakdowns may remain unresolved.
As active citizens that live, work and play in the City of Johannesburg you need to get involved and
LOOK AND LOG. That way you hold the local government officials accountable for service delivery.
The Councillors in the City of Johannesburg serve as the interface between the citizens they represent
and the municipal officials who design and implement development polices. The councillor’s job is not
just to serve as the voice of the people, for the expression of their community needs, but also to act
as a watchdog and ensure the municipality implements policies to address the needs of citizens. It is
therefore important that should issues you log not be adequately addressed, such be brought to the
attention of your local Ward or PR councillor.
Here is a guide with contact details of all the entities in the City, as well as the agreed upon SLA’s for each issue.
This guide can be downloaded at the bottom of this page.
You can download this guide here: DA Look and Log Guide 2015