Phone: 011 791 7917
Mobile: 082 789 0928
All of the Customer’s orders for and purchases of Products and/or Services from CSS Protection c.c. t/a Community Support Services (Registration Number: 2009/227548/23) (hereinafter referred to as “CSS”) and/or any contract resulting therefrom and/or relating thereto will be subject to these Terms and Conditions, as read with the applicable written quotation and/or Offer (if any) given by CSS to the Customer in respect of the Products and/or Services concerned, which Terms and Conditions, as read with the said quotation (if any), apply to the exclusion of all other terms and conditions, whether express, tacit and/or implied. The Customer, by ordering Products and/or Services from CSS, acknowledges that no terms and conditions which the Customer purports to attach to its ordering, delivery, and/or purchase of Products and/or Services will be binding on CSS, and the Customer agrees that all such terms and conditions which the Customer purports to attach will be of no application and deemed to have been substituted by these Terms and Conditions, as read with the said quotation and/or Offer (if any). In the event of there being a conflict between the provisions of any such applicable written quotation and/or Offer and these Terms and Conditions, the provisions of these Terms and Conditions will prevail over the provisions of the written quotation and/or Offer.
If any of the provisions of these Terms and Conditions are found to be in conflict with the provisions of the CPA, then such invalid and/or unenforceable provisions will be severable from the remainder of the provisions in these Terms and Conditions and the applicable provisions of the CPA will prevail thereover, however, the remaining provisions of the Terms and Conditions will nevertheless remain valid and binding on all parties involved.
WHEREFORE NOW the Customer wishes to make use of the Services of CSS CC based on the terms and conditions stipulated in this Agreement. CSS shall provide the Services to the Customer at the Premises subject to the terms and conditions of this Agreement from the Start Date.
Account Holder: The individual, whether parent, spouse, life partner, or co-tenant at the Premises who signs this Agreement and is bound as co-surety to this agreement and who makes the payment for services in terms of this Agreement.
Act: The Private Security Industry Regulation Act 56 of 2001 and the Regulations in respect thereof
Agreement: This Offer with Terms and Conditions, once it has been accepted by CSS, and any instructions and annexures/schedules.
Alarm Receiving Centre: The place to which signals from the System are transmitted and are monitored by CSS.
Personnel: Security Officers duly employed by CSS who attend to alarm activations and, in the case of armed response units, carry a firearm and have the necessary qualifications and industry-approved registrations.
Customer means the person who makes the Offer contained in this document and who orders and purchases from the CSS any Products and/or Services and may herein also be referred to as you, you’re, your, the Customer.
Commencement and Start Date: Is deemed to be the date of the last party signing this agreement.
For new Systems, the date upon which the Independent Installer or CSS completes installation of the System and you (or your representative) and CSS or the Independent Installer sign the Hand-Over Certificate. Where you have a system already installed at the Premises, the Start Date is the date on which the Independent Installer or CSS completes the inspection, testing, and approval of your existing system (the process) and the Customer (or the Customer’s representative) and CSS or the Independent Installer sign the Hand-Over Certificate. The process shall be deemed to have been complete when CSS receives the first signal from the Customer’s system.
Emergency Response: The procedure that CSS, the police, or any other armed Response Company or other nominated party carry out when the Alarm Receiving Centre informs them that a signal has been received from the System.
Equipment: means all equipment installed at the premises by CSS or its agent or a third party and includes, but is not limited, to alarm systems, transmitters, intercom systems, etc.
Extra Charges: The extra charges referred to in clause 6 below.
Hand-Over Certificate: The document to be signed by you or your representative at the premises, who will be deemed to be authorised at the time, which confirms that the system has been satisfactorily installed and that you have been instructed in its use. The Hand-Over certificate shall be deemed to have been signed when CSS received the first signal from your premises to the alarm receiving center.
Independent Installer: A company, other legal entity, or individual conducting business on its own behalf and Independently from CSS, may include an Authorised dealer, Independent Installer is not a CSS agent or representative for any purpose other than the sole purpose of presenting CSS service agreement to the customer and signing the Hand-Over Certificate in a case where CSS will be providing the Monitoring and/or armed response service to you.
Instruction: Any instructions CSS issues to the Customer from time to time by any means, including any verbal instruction and any manual relating to the System.
Juristic Person: means its plain English meaning and, without derogating from the generality of the aforegoing, includes a company, close corporation, body corporate, partnership, association, Trust (as defined in the Trust Property Control Act, No. 57 of 1988), and any other corporate entity that is not a natural person, irrespective of whether or not the Juristic Person concerned was established within the Republic of South Africa
Keyholder: Any third party you have chosen from time to time to hold the keys to the Premises and who may be contacted when a signal is received by CSS at the Alarm Receiving Centre.
Link-up: When CSS links up an already existing and installed alarm system, previously not installed by CSS, to be monitored and responded to by CSS under the terms and conditions of this Agreement.
Natural person: means its plain English meaning and, without derogating from the generality of the aforegoing, includes individual and living human beings.
Normal Working Hours: 8 am to 5 pm, Monday to Fridays, excluding public holidays.
Offer: The offer by the Customer to CSS to provide the Customer with the Services on the terms and subject to the conditions set out in this document.
Pet Passives: Passives installed and linked to the System which are not sensitive to the movements of small to medium-sized dogs on the premises. Large domestic pets may still activate these passives.
Premises: The building where the System is installed or any other premises where you install the System from time to time and require CSS to render the services.
Products mean those goods listed, from time to time, by CSS on its website and/or elsewhere as being available to be purchased by the Customer from CSS;
Prime Rate: The rate of interest published from time to time by CSS’s bank as its prime overdraft lending rate (nominal annual compounded monthly in arrears), determined on the 365 (three hundred and sixty-five) day year factor, irrespective of whether or not the year is a leap year, as certified by any manager of such bank, whose appointment and authority it shall not be necessary to prove.
Satisfactory Explanation: Any explanation which is satisfactory to CSS in CSS sole discretion.
Services: The services described in this Agreement and chosen by the Customer. The Services depend on the service category the Customer has chosen in the quotation/offer/Service Schedule.
System: The Alarm monitoring equipment, including the detection equipment and/or the radio/GSM transmitter/or any other equipment installed by CSS or the Independent Installer at the Premises including wiring and also anything CSS installs when CSS carries out repairs under this Agreement. The radio/GSM transmitter/ equipment shall at all times remain the property of CSS and will be removed upon termination of this Agreement.
Terms and Conditions” mean these terms and conditions, which are applicable to the ordering, sale and/or purchase of Products and/or Services by the Customer from CSS, as set out herein.
We, our, us, the company, CSS: CSS Protection c.c. t/a Community Support Services (Registration Number: 2009/227548/23) including where appropriate our employees, agents, and/or sub-contractors and our successors-in-title.
This agreement will come into operation on the commencement date and will continue for a period of 1 month from that date. Thereafter, unless terminated by the Customer giving 1 (one) calendar month written notice, this agreement will automatically renew on the same terms and conditions on a month-to-month basis.
Our principal suppliers under their warranty cover all equipment for a period of twelve (12) months from the date of completion of installation. All guarantees/ warranties, however, implied, expressly exclude normal fair wear and tear, labour, and travel cost and also specifically exclude lightning damage; power surges; water damage; malicious damage, and acts of God, all of which will be for your account.
CSS will at its sole discretion be entitled upon 1(one) month’s written notice to the Customer, to increase its monthly fees which at all times will be reasonable and based on both economic factors and industry norms.
You are obliged in addition to your other obligations contained in this Agreement:
If CSS gives you written notice of suspension, which notice may be addressed to your email or postal or domicilium address, such notice suspends what CSS is obliged to do under this Agreement and CSS has no obligations until the suspension is lifted by CSS by notice in writing to you.
Physical address: 52 Randpark Drive, Randpark Ridge, 2169
Email address: email@example.com the
Postal address: P O Box 71, Northriding, 2162
Physical address: _______________________________________
Email address: _______________________________________
Postal address: _______________________________________